Smart Post Go-Live Services
When they need speed, we execute. Knowledge stays. Your Small & Mighty team gets stronger over time.
Coach and Execute
Go-Live was the easy part.
Now the real questions start.
Your system is live. The implementation partner is gone. And now your Small & Mighty HRIS team is fielding questions they have never seen, troubleshooting configurations they did not build, and staring at a ticket backlog that grows faster than they can work it down.
This is the moment where most companies realize their implementation consultant and their support consultant are two completely different teams. At CloudSmartHR, they are the same people. The consultant who helped build your system is the same one answering your tickets. They know why things were configured the way they were.
And they flex to your team’s needs. When your team has bandwidth and wants to learn, we walk them through the fix so they own it next time. When they are overwhelmed and just need it handled, we execute fast and close the knowledge gap later. That is what it means to support a Small & Mighty team properly.
We offer flexible options to support all of your post Go-Live needs.
We offer two models because no two lean HRIS teams have the same support rhythm.
Either way, every consultant on your account has a minimum of 8 years of Workday experience. And because the same team handles your support and your projects, the person resolving your ticket already knows your tenant. When you want coaching, we teach. When you need speed, we execute. No ramp-up. No re-explaining your environment. Just answers.
On-Demand
Zero retainer. Zero minimum hours. Zero invoice if you don't use us. Our senior consultants are available when you need them. If you have a quiet month, you pay nothing. No use-it-or-lose-it pressure. Perfect for Small & Mighty teams with unpredictable workloads. Like an insurance policy.
Subscription
Lock in a set number of hours per month at a reduced rate. Unused hours roll forward or convert to future project work. Predictable budgeting with full flexibility. Ideal for teams that want consistent senior support as an extension of their own.
Smart Post Go-Live Services
New Module and
Feature Implementation
At CloudSmartHR, your project consultant is your AMS consultant. They already know your tenant, your business rules, and your integration landscape. So when they scope a new module, they are building on top of what they already understand, not discovering it from scratch.
Workday Release Planning,
Testing and Uptake
Our consultants handle release planning, regression testing, and uptake for clients across biotech, healthcare, fintech, and tech. They know which features matter for your industry, which changes are likely to impact your specific configuration, and how to test efficiently without burning your internal team’s bandwidth.
Adoption Planning
and Enhancements
We help you build an adoption and enhancement roadmap that is grounded in your business reality, not a generic best-practices checklist. And because our consultants know your system deeply from supporting it day to day, they can tell you which enhancements will deliver real ROI and which ones will create more complexity than your lean team can sustain.
Mentoring, Upskilling
and Teach-to-Fish
We tailor training for every level, from HRIS power users to functional area managers to new team members who are touching Workday for the first time. And because our consultants average 10+ years of experience, they are not reading from a training manual. They are teaching from real-world scenarios they have lived through hundreds of times.
Testimonials
What happy clients says about us
Biotech
VP of HR,
Healthcare
HRIS Lead
Manufacturer/Retailer